It crashed when it tried to pass through Earth West 80,000 Plus Change, during the events of The Long War. There was a dust storm in this world, and because of the sudden expansion caused by the Earth's hot air, one of it's helium sacs burst.
The first twain to find the wreak was the Gold Dust. It dropped anchor and got an improvised elevator working, so that people could go down to the ground, and then back up. The survivors where rescued by crewmembers and volunteers from amoung the passangers, including Joshua Valienté and Sally Linsay. Joshua got himself trapped, while he was trying to rescue a stranded passenger. He was lifted out by a cable around his ankle.